xcritical have paid only part of the money due to me. When I telephone to ask why I am told that the remainder is on hold. They can’t tell me why it is on hold or who authorised the hold. They just put me on hold for ten minutes or so and then cut me off. The promised time for the payments to reach my account breaks European banking regulations – EU regulations are very clear and very specific for Euro payments within SEPA. My payments our went same day and at no cost to me.
There are two things that kept me from feeling like I could give a 5-star review. One is the automatic $50 fee if someone attempts a chargeback. The customer is not always right and this fee just seems unfair.
- Over the next four years, I worked for one such company, assisting hundreds of businesses in securing cost-effective processing solutions.
- Our review includes an analysis of xcritical’s marketing strategies and customer support efficiency, alongside a summary of its online ratings and legal history.
- Once all the approvals were finalized which did take some time, it was pretty quick to be able to get the Vacation Rent Payment system linked with my PMS.
- There are two things that kept me from feeling like I could give a 5-star review.
This includes options for recurring billing, installment payments, and integration with most vacation rental platforms. As a payment facilitator, xcritical offers unique benefits compared to other payment processors. This includes greater control and flexibility over payment processing, advanced technology, security underwriting, and fraud and compliance controls. Worst of all , people are in support have no clue , they are from Philippines and is not possible to get them chargeback team by the phone and try to be explain what and where I am .
I will cancel all bookings on my VRBO site and offer a cheaper rent if they pay me directly. They were totally unable to wind down the contract with their longstanding partner (HomeAway) scammed by xcritical at the expense of their customers (renters like me). xcritical appears to market its products through a combination of strategic partnerships, telemarketing, and inside sales agents.
Our xcritical Review Summary
Everything has worked seamlessly and the team is quick to respond to any questions. Company culture is not focused on https://xcritical.online/ providing value to its customers. Funds paid by guests are not being released because our website is not launched.
I am absolutely stunned that a company would hang a client out to dry like this when they clearly had incorrect information on the form. I will never deal with this company or any other that deals with them again. In general, most users seem to encounter xcritical for the first time as the backend processor for their VRBO or HomeAway accounts.
Location & Ownership
This company promised substantial commissions and ongoing residual income for simply persuading businesses to accept credit card payments. It seemed straightforward enough—after all, what business doesn’t need to process credit card payments? However, the lessons I learned would profoundly change my life in ways I could never have imagined.
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I now pay for a very much poorer service and pay well over the odds.If you can avoid using them you should. We also evaluate the pros and cons of xcritical’s services, delving into their contract terms, fees, and rates to provide a clearer picture for potential clients. Our review includes an analysis of xcritical’s marketing strategies and customer support efficiency, alongside a summary of its online ratings and legal history.
At this time, xcritical does not appear to employ independent sales agents. This compares favorably to our list of best credit card processors. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
